At Holiday Times Travel, we are committed to providing our customers with clear information, fair treatment and appropriate protection when booking their holidays and travel arrangements with us.
Your Protection
Depending on the type of travel arrangement you book, different consumer protection arrangements may apply. Where applicable, flight-inclusive holidays are protected under the Air Travel Organiser’s Licence (ATOL) scheme.
Where a booking is ATOL protected, customers should receive an ATOL Certificate confirming the protection applicable to their booking. ATOL protection is designed to provide financial protection to customers if an ATOL-protected travel company ceases trading.
For more information about ATOL protection, customers can visit the UK Civil Aviation Authority website.
Package Travel Protection
Where your booking constitutes a package under the Package Travel and Linked Travel Arrangements Regulations 2018, you may have additional rights and protections.
These rights can include protection relating to significant changes to a package, cancellation, assistance during your holiday and, where applicable, refunds.
The exact rights that apply will depend on the nature of your booking and the services included in your package.
Clear Pricing
We aim to provide clear and accurate pricing information before you make a booking. Prices may change due to availability, supplier pricing, taxes, exchange rates or other circumstances.
Any specific conditions, supplements, exclusions or additional charges applicable to your booking will be explained before you confirm your booking wherever reasonably possible.
Your Booking Documents
Once your booking has been confirmed, you will receive the relevant booking confirmation and travel documentation. Please check all information carefully, including:
- Passenger names
- Travel dates
- Departure and arrival details
- Accommodation
- Board basis
- Transfers or other included services
- Passport and visa requirements
- Payment information
- Any special conditions applying to your booking
Please notify us as soon as possible if you believe any information is incorrect.
Financial Protection
Financial protection varies depending on the type of travel arrangement purchased. Where ATOL protection applies, the relevant ATOL information will be provided as required.
Not every travel service is necessarily protected by ATOL. Customers should therefore check their booking documentation carefully to understand the protection applicable to their specific arrangements.
Complaints and Assistance
We aim to resolve any problems quickly and fairly. If you experience an issue before, during or after your holiday, please contact our customer service team as soon as possible.
Email: info@holidaytimestravel.co.uk
Where an issue occurs during your holiday, you should also notify the relevant supplier, hotel, airline, transfer company or other service provider promptly where appropriate, while keeping Holiday Times Travel informed.
Your Responsibilities
Customers are responsible for providing accurate information, checking travel documents and ensuring that they meet applicable passport, visa, health, entry and other travel requirements.
We strongly recommend that customers obtain suitable travel insurance before travelling.
Further Information
Consumer protection for package travel and flight-inclusive holidays is governed by applicable UK legislation and regulatory requirements. Nothing in this page is intended to remove or restrict any statutory rights you may have.
Last updated: September 2026