Frequently Asked Questions
Below you’ll find helpful answers to our most Frequently Asked Questions. If you don’t see the information you’re looking for, please feel free to get in touch with us and our friendly team will be happy to help. Please refer to the FAQ titled “How can I contact Holiday Times?”
How do I get a quote for my holiday?
Fill in the enquiry form on this website with your destination, dates, and how many people are travelling, and one of our travel experts will get back to you with the best options and prices for your trip.
Is my booking financially protected?
Yes. Holiday Times is ATOL protected, which means your money is safeguarded and you\u2019re covered by the ATOL scheme in the unlikely event of a travel company failure.
How much deposit do I need to pay?
Deposit amounts vary depending on the holiday and supplier. Your travel expert will confirm the exact deposit and balance due date when they contact you with your quote.
Can I make changes to my booking after I\u2019ve paid?
In most cases, yes \u2014 though changes may be subject to an admin fee or supplier charges depending on how close to departure the change is made. Contact us as soon as possible and we\u2019ll do our best to help.
What if I need to cancel my holiday?
Cancellation terms depend on your specific booking and supplier, and charges may apply the closer you are to your departure date. Get in touch with our team and we\u2019ll talk you through your options.
How can I contact Holiday Times directly?
You can call us, message us on WhatsApp, or fill in the enquiry form on this site and we\u2019ll call you back at a time that suits you.
Planning a holiday can involve a lot of questions. We’ve answered some of the most common questions below.
How can I book a holiday?
You can explore the holidays and destinations available on our website and submit an enquiry or quote request. Our travel team can then assist you with your requirements and available options.
Can I request a personalised holiday?
Yes. We can help you find travel arrangements based on your preferred destination, dates, number of travellers, accommodation requirements and budget.
Can I book flights and hotels together?
Yes. Depending on availability, we can assist with flight-inclusive holidays and hotel-only arrangements.
Do you offer all-inclusive holidays?
Yes. All-inclusive holidays are available across a range of destinations, subject to availability.
Can I book a honeymoon?
Yes. We can help you explore destinations and accommodation suitable for honeymoons and special occasions.
Are your holidays ATOL protected?
ATOL protection depends on the specific travel arrangement and how it is sold.
Where ATOL protection applies, the relevant ATOL documentation will be provided with your booking.
What is ATOL protection?
ATOL is a UK financial protection scheme for certain flight-inclusive holidays and flights. Where applicable, it can provide protection if an ATOL-protected travel company ceases trading.
Do I need travel insurance?
We strongly recommend purchasing suitable travel insurance before travelling.
Your insurance should be appropriate for your destination and the activities you intend to undertake.
Do I need a visa?
Visa and entry requirements depend on your nationality and destination.
You are responsible for ensuring that you have the correct passport, visa and other documents required for your journey.
Can I change my booking?
Changes may be possible depending on the booking and supplier terms.
Additional fees, fare differences or other charges may apply.
Contact us as soon as possible if you need to make a change.
Can I cancel my holiday?
Cancellation may be possible, but cancellation charges can apply depending on the booking and supplier terms.
Please check your booking conditions or contact us for assistance.
What if my flight or hotel is changed?
If a supplier changes an element of your booking, we will assist and communicate relevant information where applicable.
Your rights will depend on the type of booking and the applicable supplier and statutory terms.
What should I do if there is a problem during my holiday?
Contact the relevant supplier as soon as possible and notify us where appropriate.
Early notification gives the relevant parties an opportunity to investigate and resolve the problem.
How can I contact Holiday Times Travel?
You can contact our team by email:
Can I request a holiday quote?
Yes. You can submit your travel requirements through our website and our team can assist with available options.
Can I make a special request?
Yes. You can tell us about requirements such as room preferences, dietary needs, accessibility requirements or special occasions.
Special requests are subject to availability and cannot be guaranteed unless confirmed by the relevant supplier.
Where can I find your booking conditions?
Our Booking Conditions page explains the general terms that may apply to bookings made through Holiday Times Travel.
Your individual booking may also be subject to additional supplier terms.
How can I contact you about an existing booking?
Please contact us using the details provided in your booking documentation or email:
When contacting us about an existing booking, please include your booking reference where available.